FAQ

How do I Place an order?

1. Click on the desired category.
2. Browse the products on the category page.
3. Click on the selected product and go to the product page and browse all images of the product.
4. Select the desired Size (help is available on the Size Chart Button).
5. Increase or decrease quantity to be ordered and press Add to cart.
6. Provide an active discount code if you have received it on Instagram, Facebook or through an email.
7. Proceed to checkout.
8. Provide name, delivery address, email and contact info. You may login if you are a registered user for auto-fill information.
9. Provide mode of payment and payment details where necessary.
10. Provide additional information to us regarding your preferences about the delivery etc.
11. Choose to become a MyShoeStore member if desired.
12. Click Place order button.

How do I buy discounted products?

1. Click on the Promotions tab on the Website Main Menu.

How will I Know you have received my order?

1. An email will be sent to you confirming that we have received your order.

How can I set time for delivery?

1. You can provide that as additional information on the checkout page.

How do I exchange?

1. Just send an email to admin@evervanna.com with your reference order no. with your request.
2. The exchange possibilities will be discussed and concluded via email and replacement sent out.
3. You will have to send the returning package after the discussion is concluded.

How do I pay?

1. If you select COD, the payment will be received from you at the time of delivery.

How do I register a complaint?

1. Just send an email to customercare@evervanna.com

How do I get more info on a product?

1. You can send an email at customercare@evervanna.com or direct message on Instagram.

How can I get urgent shipping outside Lahore.

1. Urgent shipping is only available for Paid orders. COD is not available for urgent shipping outside of Lahore